Welcome! My virtual order book is reopen on 10th October. Please be aware that non UK orders may be subject to customs fees at your cost. x

Terms and Conditions

Every handmade order I receive is made by hand, my myself, and I like to give every order my care and attention, so please expect your order to take a mimimum of 3 weeks to be lovingly crafted, and allow time after that for it to travel to you. When you receive shipping confirmation, it means that I have packed up your order (yay!).

Please expect any orders placed outside the UK to take a bit longer to arrive, and I will not be liable for any customs charges incurred- I’m afraid it’s all uncertain at the moment but please take this into account. I believe that your EU country may charge the equivalent of VAT at 20%. I am not a VAT business. 

Bitte erwarten Sie, dass Bestellungen außerhalb Großbritanniens etwas länger dauern und ich hafte nicht für Zollgebühren. Ich fürchte, es ist im Moment alles ungewiss, aber bitte berücksichtigen Sie dies.

Veuillez vous attendre à ce que les commandes passées en dehors du Royaume-Uni mettent un peu plus de temps à arriver, et je ne serai pas responsable des frais de douane encourus - je crains que tout soit incertain pour le moment, mais veuillez en tenir compte. Je pense que votre pays de l'UE peut facturer l'équivalent de la TVA à 20%. Je ne suis pas une entreprise de TVA.
I do not issue refunds for unwanted orders or because the wrong item was ordered- I’m always happy to help with suggesting colours in advance so please get in touch if you need help. 

Coral at hello@velveteenbabies.co.uk if you've any questions.


Please do not order expecting immediate shipment for handmade items, it is sadly not possible as I have so many orders to work through!

Bitte bestellen Sie nicht in Erwartung des sofortigen Versands von handgefertigten Artikeln, es ist leider nicht möglich, da ich so viele Bestellungen zu bearbeiten habe!

Thank you.

 

 

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