Q. Do you accept refunds?

A. Refunds will only be given if a product is faulty and once received back to me to be checked. An exchange will always be offered if you have a faulty item, but items are non refundable otherwise. 

I am just a tiny business and regret that I cannot refund items that are simply 'unsuitable' as I provide as much information as we can about them when listing them in our shop and make everything to order. If you have a specific request then please pop me over a message.

If you have any problems simply email hello@velveteenbabies.co.uk and I'll be happy to help.

Q. Do you offer shipping discount or multiple purchase discount? 

A. I don't do this as standard, but get in touch if you have any questions, I am always happy to help. My email is above.

Q. Taxes 

A. I am not responsible for any import / duty taxes incurred in your country. My shipping price covers posting your items only. Taxes in your destination country are your responsibility if incurred. 

Q. Do you do custom orders?

A. Not if it's a style I don't make. I always offer custom colours on my designs and there are listings for custom droplets, stars and bunnies on this site. 

Q. Do you do wholesale? 

A. I get emails all the time asking if I do wholesale, but due to the extremely time consuming nature of my work I regret that I do not have any plans to make my current business model into wholesale. 

Please also note that in order to cut back on waste, I try to use recyclable materials in my packaging and minimise the use of plastic. 

Q. How much is shipping?

I hate having to charge for shipping, but I keep it to what it costs me and no more. I only send your parcels via a tracked service through Royal Mail and obtain tracking numbers after I have sent the item, as I use a service called Drop & Go.

If you'e been waiting longer than a week after you receive shipping confirmation (allow longer if you are overseas) and you're worried that your parcel has gone AWOL then just send me an email with your order reference and I'll look the tracking up for you and find out where your parcel is. I always respond to your emails as quickly as I can so that you can get a fast answer. My email is above.

My shipping rates are based on what it costs me (I make no profit on postage) and is the following:

Europe £11.00

North America, Australia and outside of Europe £13.00/£14

United Kingdom £3.95 (£1.95 for paper goods)

 

Q. Do you collaborate with bloggers/ instagrammers?

 Unfortunately my items are all handmade by myself and are so time consuming to make (and I'm just so busy making orders that people have paid for) that I'm not able to do collaborations really. Do get in touch, but due to the amount of collaboration request emails I get on a regular basis please don't be offended if I am unable to reply.

I do appreciate every bit of interest and enthusiasm you show.

 

 

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