Shipping Costs and FAQ’s
Q. Do you accept refunds?
A. Refunds will only be given if a product is faulty and once received back to me to be checked. An exchange will always be offered if you have a faulty item, but items are non refundable otherwise.
I am just a tiny business and regret that I cannot refund items that are simply 'unsuitable' as I provide as much information as I can about them when listing them in my shop and make everything to order. If you have a specific request then please pop me over a message.
If you have any questions or queries simply email me (Coral) at hello@velveteenbabies.co.uk and I'll be happy to help.
Q. Do you offer shipping discount or multiple purchase discount?
A. I don't do this as standard, but get in touch if you have any questions, I am always happy to help. My email is above.
Q. Do you do custom orders?
A. Not if it's a style I don't make. I always offer custom colours on my designs and there are listings for custom colour versions of my designs.
Q. Do you do wholesale?
A. Due to the extremely time consuming nature of my work I regret that I do not have any plans to make my current business model into wholesale.
Q. How much is shipping?
I hate having to charge for shipping, but I keep it to what it costs me for postage and packaging and no more. I only send your parcels via a tracked service through Royal Mail and obtain tracking numbers after I have sent the item, as I use a service called Drop & Go. Postage is free on orders over £20 and I send them T48 x
If you have been waiting longer than a week after you receive shipping confirmation and you're worried that your parcel has gone AWOL then just send me an email with your order reference and I'll do my best to help. You will get a tracking email so you can keep an eye on delivery status and whereabouts. I always respond to your emails as quickly as I can so that you can get a quick response. You can contact me on the email on your order confirmation or via the contact me box on this website x
My shipping rates are based on what it costs me including covering parcelling costs. (I make no profit on postage) and is the following:
United Kingdom sent Tracked48 when your order is ready. I no longer ship to addresses outside the UK x
Q. Do you collaborate with bloggers/ instagrammers?
Unfortunately my items are all handmade by myself and are so time consuming to make (and I'm just so busy making orders that people have paid for) that I'm not able to do gifted collaborations. Due to the amount of collaboration request emails I get on a regular basis please don't be offended if I am unable to reply.
I do appreciate every bit of interest and enthusiasm you show.
Coral x
