FAQs


Q. Do you accept refunds?

A. Refunds will only be given if a product is faulty and once received back to us to be checked. An exchange will always be offered if you have a faulty item, but items are non refundable otherwise. 

We are just a tiny business and regret that we cannot refund items that are simply 'unsuitable' as we provide as much information as we can about them when listing them in our shop. 

If you have any problems simply email hello@velveteenbabies.co.uk and we'll be happy to help.

Q. Do you offer shipping discount or multiple purchase discount? 

A. We don't do this as standard, but get in touch if you have any questions, we are always happy to help. Our email is above.

Q. Taxes 

A. We are not responsible for any import / duty taxes incurred in your country. Our shipping price covers posting your items only. Taxes in your destination country are your responsibility if incurred. 

Q. Do you do custom orders?

A. Not right now. I'm due a baby in September and don't want to commit myself to custom order timeframes or the pressure as I'm so busy with Velveteen Babies and with my young family. Hopefully by the end of the year I'll be able to help you out! 

Q. Do you do wholesale? 

A. I get emails all the time asking if I do wholesale, but due to the extremely time consuming nature of my work I regret that I do not have any plans to make my current business model into wholesale. 

Please also note that in order to cut back on waste, our orders do not contain a paper invoice/receipt. We can happily provide one on request.

 

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